First be sure to read what you need to know BEFORE asking for technical support. If you have proceeded with all steps and have concluded there is no server issue,  please read on.

In cases of a shared hosting, we can help if the issue is related to DELAVO and NOT to the server.

What information we need from you when submitting your ticket:

  1. Your cPanel login codes
  2. Your FTP login codes (in most of the cases they are the same with cPanel's codes)
  3. The URL of your DELAVO Installation
  4. Your DELAVO login codes

With your receipt handy and the 4 prerequisite information, click on the icon you can see on the bottom right to submit a request for technical support.

Attention: We cannot serve you if we do not receive your receipt AND the 4 prerequisite information.

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